Smart Home Support Plan Benefits
What Smart Home Systems Can We Monitor?
Our smart home monitoring gives you a clearer view of how your connected systems are doing, so small issues are easier to catch and resolve. With our remote monitoring service, we can check whether your network-connected devices are up and running, along with the health of many compatible audio and video components and lighting and control devices. We can also see your internet up or down status, average upload and download speeds, and overall network health.
From Edmonton’s spacious suburban homes to Saskatoon’s growing neighbourhoods and surrounding acreages, remote monitoring helps you catch connection problems early, even through Alberta and Saskatchewan’s long, cold winters. Availability varies by manufacturer, device type, system configuration, and network status, so monitoring capabilities depend on your specific equipment.
What Falls Outside Remote Monitoring?
Remote monitoring is helpful, but it has limits, and we want you to know them up front. We cannot measure audio or video quality, so a connected network media player may show as online while the picture or sound is still having trouble.
We also cannot see inside the apps and services that run on your devices. If a streaming service is not loading, or a music app shows an error on an otherwise working Apple TV or Sonos player, that falls outside what we can monitor remotely.
Monitoring also does not extend to major home appliances or anything else that is not part of your connected technology, and zombie threats are not on the list either.
